Privacy policy

§ 1 Controller / Data Protection Officer

(1) Zimmer GmbH Dämpfungssysteme (Am Glockenloch 2, 77866 Rheinau, Germany) attaches great importance to the protection of your personal data and your privacy. Compliance with the applicable legal provisions on data protection and data security is a matter of course for us. All information relating to your person, such as your title, first name, last name, address, telephone number, fax number, email address, IP address, etc., is considered personal data. We would like to inform you about when we collect your personal data and how we use it.

(2) If you have any questions or concerns regarding data protection, please contact our Data Protection Officer by email at datenschutzbeauftragter@zimmer-group.de or by post at:

Data Protection Officer, Zimmer GmbH, Im Salmenkopf 5, 77866 Rheinau
Germany

§ 2 Your Rights as a Data Subject

(1) Under the contact details provided above for our Data Protection Officer, you may exercise the following rights at any time:

• Right of access to your personal data stored by us and information on its processing (Art. 15 GDPR)
• Right to rectification of inaccurate personal data (Art. 16 GDPR)
• Right to erasure of your personal data stored by us (Art. 17 GDPR)
• Right to restriction of processing where we are not yet permitted to erase your data due to legal obligations (Art. 18 GDPR)
• Right to object to the processing of your personal data (Art. 21 GDPR)
• Right to data portability, provided you have given your consent to the processing or have entered into a contract with us (Art. 20 GDPR)

(2)  If you have given us your consent, you may withdraw it at any time with effect for the future.

(3) You also have the right to lodge a complaint with a supervisory authority at any time, for example with the competent supervisory authority in your federal state of residence or with the supervisory authority responsible for our company.

The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg

Address: Königstraße 10a, 70173 Stuttgart, Germany

Postal address: P.O. Box 10 29 32, 70025 Stuttgart, Germany

Telephone: +49 711 615541-0, Fax: +49 711 615541-15

Email: poststelle@lfdi.bwl.de

§ 3 Website Access

Every access to our website and every retrieval of a file stored on the website is logged. The data is stored for internal system-related purposes.

The following information is recorded:

• Date and time of access
• Requested URL
• Protocol used for the request (e.g. HTTP/1.1)
• Referrer (the website from which the request originated, e.g. Google)
• User agent (information about the browser, email program, etc.)

For security reasons, the IP address is also logged.

These log files are accessed only in the event of security incidents for the purpose of criminal prosecution. The retention period for these log files is 10 weeks.

No personal user profiles are created.

The legal basis for this processing is Article 6(1)(f) GDPR (legitimate interests).

§ 4 Cookies

(1) This website uses so-called cookies in several places. A cookie is a small data file that a website sends to your browser and stores on your device as an identifier to recognize your system.

Cookies are commonly used to measure website usage (such as the number of visitors and the duration of visits), evaluate the effectiveness of a website (for example, identifying topics that are of greatest interest to visitors), and simplify navigation and website functionality. In these cases, cookies are generally not linked to personal data.

However, cookies may also be used to personalize the browsing experience of returning visitors. In such cases, a connection to an individual user may be established by associating profile information or user preferences. Over time, this information provides valuable insights that help us improve the user experience of our website.

(2) Cookies are generally divided into session cookies and persistent cookies.

Session cookies enable efficient navigation through the website by recording your progress across individual pages. This prevents you from having to re-enter information that you have already provided during the same browsing session. Session cookies are stored temporarily and are automatically deleted when you close your browser.

Persistent cookies, on the other hand, store user preferences for both the current visit and future visits to the website. They remain stored on your device even after the browser has been closed. For example, we use persistent cookies to remember your preferred language and country settings.

(3) Since essential cookies (required for the basic functionality of the website) and functional cookies (used to analyze website usage and improve performance) are necessary for certain features of our website, we recommend that you do not disable cookies completely in your browser settings.

If your browser allows you to block third-party cookies (such as marketing or targeting cookies used to display advertisements and track your browsing activities), the functionality of our website will not be affected.

(4) Cookies Used

Essential Cookie

Cookie key	Domain	Path	Cookie type	Expiration	Description
_GRECAPTCHA	www.google.com	/recaptcha	Third-party	5 months 4 weeks	Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
Performance cookies
Cookie key	Domain	Path	Cookie type	Expiration	Description
tk_or	.zimmer-softclose.shop	/	First-party	1 year 1 month	This cookie is set by JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack
tk_r3d	.zimmer-softclose.shop	/	First-party	3 days	The cookie is installed by JetPack. Used for the internal metrics fo user activities to improve user experience
tk_lr	.zimmer-softclose.shop	/	First-party	1 year	Collection of internal metrics for user activity, used to improve user experience
sbjs_first	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to store information about the user's first session on the website. It tracks details such as the source from which the user came, the path they took, which search engine and keyword were used, and their location at the time of the first visit. This information is used to analyze and improve the website's performance by understanding user behavior.
sbjs_udata	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to store user-specific data to help monitor and analyze the effectiveness of the advertising campaigns and optimize the user experience on the website.
tk_ai	zimmer-softclose.shop	/	First-party	1 year	Stores a randomly generated, anonymous ID. It is only used in the admin area and is used for general analytics tracking.
sbjs_migrations	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to track user interactions and migration between different pages or sections of the website to improve user experience and website performance analytics.
sbjs_current_add	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to store information about the current visit to distinguish between users and sessions. It typically includes details such as source of traffic, campaign data, and user behavior to help in tracking and analyzing the effectiveness of marketing campaigns.
sbjs_first_add	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to store details about the user's first visit to the website, including timestamp, referring site, and source of the traffic, to assess the effectiveness of marketing campaigns and website sources.
sbjs_current	.zimmer-softclose.shop	/	First-party	Session	This cookie is used to track users' activities and interactions across the website to facilitate better analysis and understanding of traffic sources and user behavior.
sbjs_session	.zimmer-softclose.shop	/	First-party	29 minutes 52 seconds	This cookie is used to track user activity and sessions to improve the performance and usability of the website, helping to understand how visitors interact with the website.
Functionality cookies
Cookie key	Domain	Path	Cookie type	Expiration	Description
wmc_current_currency	zimmer-softclose.shop	/	First-party	1 day	Tracks the user's selected currency preference on the website to ensure that they can view products in their chosen currency.
pll_language	zimmer-softclose.shop	/	First-party	1 year	To store language settings.
wmc_ip_info	zimmer-softclose.shop	/	First-party	1 day	This cookie is used to store information about the user's IP address, such as location data, to tailor content and services to the user's geographic location.

 

§ 5 Google Fonts

This website uses external fonts provided by Google Fonts, a service of Google LLC ("Google").

The integration of Google Fonts is carried out by requesting the fonts from Google servers, which are generally located in the United States. As a result, Google receives information about which pages of our website you have visited. Your browser's IP address is also transmitted to Google.

Further information can be found in Google's Privacy Policy.

 

§ 6 Use and Disclosure of Personal Data

(1) If you provide us with personal data, we will use it solely for the purpose of responding to your inquiries, for the technical administration of our website, and—where you have given your consent—for marketing purposes.

Your personal data will only be disclosed or otherwise transferred to third parties if:

• this is necessary for the performance of a contract, particularly for the transmission of order and delivery data to suppliers or shipping service providers;

• it is required for billing purposes;

• we are legally obliged to do so; or

• you have given your prior consent.

Personal data is not transferred to countries outside the European Union.

(2) You have the right to withdraw any consent you have given at any time with effect for the future.

(3) Stored personal data will be deleted if you withdraw your consent to its storage, if the data is no longer required for the purpose for which it was collected (i.e. once the relevant process has been completed), provided that no statutory retention obligations apply, or if storage is otherwise unlawful.

Where deletion is not possible due to statutory retention periods, the data will be blocked from further processing until those retention periods expire.

(4) In the event of a breach of contract, we may disclose your personal data to persons or organizations entrusted with the enforcement of claims and rights on behalf of Zimmer GmbH Dämpfungssysteme.

§ 7 Online Orders

(1) When placing an online order, you provide personal data that can be used to identify you, such as your first name, last name, address, telephone number and email address.

Private customers may place orders as a guest without creating a customer account or alternatively register for a password-protected customer account.

Business customers are required to create a customer account and register their company before placing an order.

The customer account provides an overview of completed orders and current order processes.

The operator accepts no liability for the misuse of passwords unless such misuse is attributable to the operator.

Where personal data (such as name, address or email address) is collected on our website, this is generally done on a voluntary basis wherever possible.

We use your personal data exclusively for the purpose of fulfilling the contract.

For the delivery of ordered goods, only the data required for shipping and order processing will be passed on to service providers (e.g. DHL).

Your personal data will be deleted as soon as it is no longer required or no longer needs to be retained by law.

(2) We only transfer personal data to third parties where this is necessary for the execution of the contract, for example to the financial institution responsible for processing payments.

(3) Your data will not be disclosed beyond this unless you have expressly consented to such disclosure.

Your personal data will never be disclosed to third parties for advertising purposes without your explicit consent.

(4) The legal basis for this processing is Article 6(1)(b) GDPR, which permits the processing of personal data for the performance of a contract or for pre-contractual measures.

§ 8 PayPal

(1) We offer payment via PayPal on our website.

The provider of this payment service is:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg

(hereinafter referred to as "PayPal").

(2) If you choose to pay via PayPal, the payment information you enter will be transmitted to PayPal.

(3) Your data is transferred to PayPal on the basis of:

• Article 6(1)(a) GDPR (your consent), and

• Article 6(1)(b) GDPR (processing necessary for the performance of a contract).

You may withdraw your consent to data processing at any time. Such withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

§ 9 Registration on this Website

(1) You may register on our website in order to use additional website functions.

The personal data entered during registration will be used solely for the purpose of providing the service or functionality for which you registered.

All mandatory information requested during registration must be provided in full. Otherwise, we may reject your registration.

(2) For important changes, such as changes to our services or technically necessary updates, we will use the email address provided during registration to inform you accordingly.

(3) The data entered during registration is processed on the basis of your consent in accordance with Article 6(1)(a) GDPR.

You may withdraw your consent at any time by sending us an informal email.

The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

(4) The personal data collected during registration will be stored for as long as you remain registered on our website.

After your registration has ended, the data will be deleted unless statutory retention obligations require otherwise.

§ 10 Miscellaneous

(1) Automated Decision-Making

We do not use automated processing, including profiling, that results in automated decision-making concerning you.

(2) Visable Analytics and Marketing Services

Zimmer GmbH Daempfungssysteme uses products and services provided by Visable GmbH (www.visable.com) for analytics and marketing purposes.

For this purpose, data is collected, processed, and stored using tracking pixel technology to create user profiles that are at least pseudonymized and, where possible and appropriate, fully anonymized.

The data collected, which may initially include personal data, is either transmitted to Visable or collected directly by Visable and used exclusively to create the user profiles described above.

Visitors to this website are not personally identified, nor is any other personal data combined with these user profiles.

If IP addresses are considered personal data, they are deleted immediately.

You may object to this type of data processing at any time with effect for the future by using the available opt-out option ("Exclude visitor tracking"). This opt-out sets a first-party cookie to prevent future tracking.

Google Analytics

1. This website uses Google Analytics, a web analytics service provided by Google Ireland Limited ("Google"), a company incorporated and operating under Irish law (Company Registration No. 368047), with its registered office at: Gordon House, Barrow Street, Dublin 4, Ireland

2. Google Analytics uses cookies. The information generated by the cookies about your use of this website (including your IP address) is transmitted to and stored on Google's servers.

Please note that data processing may take place outside the scope of European Union law. Google has committed to complying with applicable European data protection standards.

3. Google uses this information on our behalf to:

• evaluate your use of the website,
• compile reports on website activity, and
• provide additional services relating to website usage and internet usage.

The IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data.

You may prevent the storage of cookies by adjusting your browser settings accordingly. Please note that doing so may prevent you from using all functions of this website to their full extent.

4. You can also prevent Google from collecting and processing the data generated by the cookie (including your IP address) by downloading and installing the browser add-on available from Google.

You may also prevent Google Analytics from collecting your data by using the available Google Analytics opt-out function, which sets an opt-out cookie to prevent future tracking on this website.

5. Further information about Google Analytics can be found in Google's Terms of Service and Privacy Policy.

To ensure anonymized collection of IP addresses (IP masking), Google Analytics on this website has been extended with the "gat._anonymizeIp();" function.

§ 11 Security Notice

We make every reasonable technical and organizational effort to protect your personal data from unauthorized access by third parties.

However, complete data security cannot be guaranteed when communicating via unencrypted email.

For confidential information, we therefore recommend using postal mail.